100003 - KEY NOT EXIST
Launchpay Orchestrate
A 100003 - Key Not Exist error typically appears on a tapped or contactless card-present transaction when the device's contactless limit is exceeded. Follow the guidance below for both an immediate workaround and a long-term fix.
Error Message: 100003 - Key Not Exist
Environment: Typically occurs on a card-present transaction that is tapped/contactless.
Root Cause: The Contactless Transaction Limit that is configured on the device has been exceeded.
How To Resolve: To process the transaction being attempted, dip the card instead of tapping. This bypasses the contactless limit issue. For a long-term fix, send us a request on the Launchpay Support Portal with the error message and transaction details. Our team will work with you on increasing the transaction limit configured on the device.
💬 Have a question? Send us your request on the Launchpay Support Portal.
-
When describing your issue, gather as much information as you can about the issue including Location ID, error messages, screenshots, and user details to expedite the support process.
-
To find the Location ID, open the QuickPoint app on the terminal, press and hold the SoftPoint icon at the bottom of the screen for 5 – 10 seconds, and select Get Help. The Location ID displays on screen.
-
For API integrations, please provide the API endpoint details (method and URL), request payload, and response received.
Updated 9 days ago