10886 - Duplicate Transaction

A 10886 - Duplicate Transaction error indicates a transaction with the same transaction amount and card number was submitted within a short window. Follow the guidance below to determine whether action is needed and how to intentionally process a repeat transaction.

Error Message: 10886 - Duplicate Transaction

Environment: Occurs on card-present and card-not-present transactions.

Root Cause: The merchant submits multiple transaction requests with the same transaction amount and card number within 15 minutes of each other.

How To Resolve: If the merchant intended to process a single transaction, then no further action is needed.

If the merchant needs to submit an additional transaction with the same transaction amount and card details, the ISV must pass the skip_duplicate_check parameter with a value of true in the API request to override the duplicate logic and allow the additional transaction to process.

💬 Have a question? Send us your request on the Launchpay Support Portal.

• When describing your issue, gather as much information as you can about the issue including Location ID, error messages, screenshots, and user details to expedite the support process.

• To find the Location ID, open the QuickPoint app on the terminal, press and hold the SoftPoint icon at the bottom of the screen for 5 – 10 seconds, and select Get Help. The Location ID displays on screen.

• For API integrations, please provide the API endpoint details (method and URL), request payload, and response received.