Access Denied - Merchant Already Provisioned
Launchpay Orchestrate
An Access Denied - Merchant Already Provisioned error means the terminal was configured with a MID/TID combination that another terminal is already using. Follow the guidance below to get it resolved.
Error Message: Access Denied - Merchant Already Provisioned
Environment: Occurs on card-present transactions.
Root Cause: The terminal has been configured with a MID and TID combination that is already in use by another terminal.
How To Resolve: Send us a request on the Launchpay Support Portal and include the error message and terminal S/N. Our team will research the issue and provide next steps.
💬Have a question? Send us your request on the Launchpay Support Portal.
-
When describing your issue, gather as much information as you can about the issue including Location ID, error messages, screenshots, and user details to expedite the support process.
-
To find the Location ID, open the QuickPoint app on the terminal, press and hold the SoftPoint icon at the bottom of the screen for 5 – 10 seconds, and select Get Help. The Location ID displays on screen.
-
For API integrations, please provide the API endpoint details (method and URL), request payload, and response received.
Updated 9 days ago